About the course
This course will enable you to identify a variety of customer service problems, and how to resolve the problem quickly, effectively, and sufficiently.
Is this course right for you?
This course is suitable for anyone with a desire to work in a retail or customer-facing environment and would like to develop their knowledge and experience of the sector.
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What you’ll learn
As part of this course, you will learn about a range of topics including:
- How to identify how repeated problems can negatively impact the company/organisation.
- How to recognise the importance of sharing customer feedback with others to identify potential problems before they happen.
- How to identify options for resolving a customer service problem.
- How to negotiate with others to resolve problems.
- The different types of action that may make a customer problem worse and explain why these should be avoided.
How you’ll learn
Your sessions will be tutor-led, and you will either complete the course online or face-to-face in a classroom and you will have a workbook for your learning. You will complete various activities, participate in a Q & A supported by PowerPoint presentations and submit your work online.
Need more information?
No problem. It doesn’t matter if your query is big or small, our teams are here to help. Just complete a quick enquiry form and we’ll be in contact soon to assist you with your query.
Frequently asked questions
Can I do this course if I do not have a lot of experience in customer service?
Yes, this course is to build and develop your skills, knowledge and behaviours with regards to customer service.
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